FAQs
Got questions? We've got answers
General & Overview
What is Wasfa ?
Wasfa is a unique business ecosystem with a shared loyalty network. It helps businesses grow through simple but powerful tools, smart technology, and real customer rewards.
For Users
- Discover businesses
- Save money through offers and rewards
- Earn points
- Save favorites
- Access digital receipts
For Businesses
- Create menus
- Reach more customers
- POS
- Asset management
- Online ordering
- Manage operations
- Reward loyalty
- HR tools
- Accounting
- Reservations
Unlike traditional platforms, Wasfa does not charge commissions, require expensive hardware, or force businesses into long contracts.
Wasfa helps people and businesses discover more, save more, and grow faster.
Why should I use Wasfa ?
Many businesses today rely on multiple disconnected systems for payments, menus, HR, accounting, loyalty, and operations-which can be expensive and difficult to manage.
Wasfa solves this by bringing everything into one connected ecosystem.
For Users
- Discover businesses
- Save money
- Make reservations
- Earn rewards
- Order online
- Access digital receipts
For Business
- Menu creation
- HR
- Asset management
- Online ordering
- POS
- Accounting
- Loyalty
- Reservations
Wasfa makes sure you have all the tools you need to succeed.
Loyalty & Pricing
How does Wasfa pricing work ?
Wasfa pricing is simple and flexible.
For Users: Free
For Businesses: Top up your Wasfa Wallet and activate only what you need.
Free Starting Tools
- Menu Maker
- Documents
- Asset Management
- Accounting Lite
Monthly Tools
- Team Pass (Company level)
- POS (Branch level)
Pay-as-you-go Tools
- Online Ordering
- Coupons
- Asset Job Orders
How does Wasfa Wallet work ?
Businesses use the Wasfa Wallet to activate subscriptions, pay for services, and reward customers.
- Top up anytime
- Monthly subscriptions deduct automatically
- Pay-as-you-go tools deduct only when used
- Earn points from customer with alliance points
Keep your wallet balance positive and enjoy free and useful tools
How do Wasfa Alliance Points work ?
Wasfa Alliance Points are shared rewards that users can earn from participating businesses and redeem across other Alliance businesses.
If your wallet balance becomes negative:
- Your business can continue operating temporarily
- Customers can still earn rewards
- Your balance is recovered during future top-ups or subscription cycles
Traditional loyalty programs keep rewards locked inside one business.
Setup & Onboarding
How do I create my business on Wasfa ?
Create your Wasfa account
Sign up and set up your personal profile.
Create your business profile
Add your business name, branding, and details.
Create your first branch - your command center
Add: Location · Operating hours · Contact number · Assign menu · Assign employees · Assign assets
Your branch powers: Explore visibility · Menu display · POS · Online ordering · Reservations · Employee management · Asset tracking
Register once-everything connects.
Start with free tools
Menu Maker · Documents · Asset Management · Accounting Lite
You can also connect with customers, suppliers, and service providers through Wasfa Explore.
Grow when ready
Team Pass · POS · Online Ordering · Asset Job Orders · Attendance · Leave Management · Reservations
Tools & Features
How do add - ons work ?
Wasfa allows businesses to activate additional tools only when needed.
Monthly Examples
- Team Pass
- POS
- Attendance
- Scheduling
Pay-as-you-go Examples
- Online Ordering
- Coupons
- Asset Job Orders
- Reservations
- Purchase Orders
What is Team Pass ?
Team Pass helps business owners control who can access different parts of their business inside Wasfa.
With Team Pass you can
- Assign employees to specific branches
- Control who can view information
- Control who can edit information
- Allow certain users to approve requests
- Limit access to specific modules and add-ons
Team Role
- Owner: Full business control
- Admin: Help manage teams and permissions
- Member: Access only what they need
Why businesses use Team Pass
- Better security
- Better accountability
- Easier collaboration
- Scales as your business grows
What is Menu Maker ?
Menu Maker is the foundation of your business inside Wasfa. This is where you create your products or services once and reuse them everywhere. During branch registration, you assign your menu to your branch so everything connects automatically.
With Menu Maker you can
- Change pricing for special events and customers base
- Add categories
- Add images
- Create modifiers
- Create up selling opportunities
Create once. Sell everywhere. Grow faster.
How does Wasfa POS work ?
Wasfa POS is more than order taking-it helps businesses increase sales, retain customers, and manage operations from one place.
Connects Automatically With
- Menu Maker
- Alliance Points
- Digital receipts
- Team Pass
- Customer profiles
- Future inventory tools
With Wasfa POS you can
- Take orders
- Apply coupons
- Split payments
- Manage dine-in, pickup, delivery, and scheduled orders
- Redeem loyalty points
- Apply discounts
- Send digital receipts
Performance Dashboards
- Track Sales
- Staff performance
- Product performance
Voids, cancellations, and session closures can require authorization depending on your settings.
Sell smarter. Retain customers. Scale faster.
How does Online Ordering work ?
Wasfa Online Ordering helps businesses accept orders directly - without marketplace commissions or losing control of their customer relationships.
Connects Directly With
- Menu Maker
- Alliance Points
- POS
- Customer profiles
Customers Can
- Order for pickup
- Schedule future orders
- Pay in person
- Order for delivery
- Pay online
- Earn rewards
Payments and Delivery Responsibility
- Wasfa does not process or hold customer payments.
- Businesses connect their preferred payment gateway through Wasfa.
- Customer payments go directly to the merchant.
- Wasfa does not charge sales commissions.
- Businesses may use their own drivers or connect with third-party delivery providers available through Wasfa.
- Wasfa does not operate delivery fleets
Own your customers. No commissions. No fund holding.
Support & Access
Something isn't working ? What should I check first ?
Before contacting support, check these common issues first:
- Check your wallet balance
- Check Team Pass permissions
- Check module activation
- Check pending actions
Important:
The Owner never loses access.
Admins can manage most operational settings.
Who can manage my business setting ?
Owner
- Full control of the business
- Can edit and delete the business
- Can transfer ownership
- Can top up wallet
- Can assign permissions
- Can activate tools
- Can set up POS sessions
Admin
- Can manage operations
- Can assign permissions
- Can top up wallet
- Can set up POS sessions
- Can manage teams
Member
- Access only what they are authorized to use
How do I setup my Wasfa session ?
Before using POS each day:
- Open your POS session
- Confirm your cashier access
- Verify payment settings
- Confirm your branch is selected
Depending on your permissions, opening or closing sessions may require authorization.
Printer Setup
You can connect printers for receipts and operational printing. Make sure to use same Wi-Fi in store.
Tax Authority Setup
If your business is VAT registered, you can connect your local tax authority settings directly through Wasfa.
During setup:
- Enter your registration details
- Verify your business information
- Receive an OTP from your tax authority
- Complete activation